Set up a CNAME record

The CNAME allows you to mask our domain for the generic player with your own domain.

Live domain: this is your main search engine link and the domain which the player runs off, it is the URL in the browser.

Please adjust to the below, or something similar:

search.[yourcompanyurl] pointing to: sg3.harvestmedia.net OR

For Engage players:

search.[yourcompanyurl] pointing to: engage.harvestmedia.net

The following steps may differ depending on your domain provider. Please use this guide as a general reference only.

To do this:

1. Go to your domain records settings page on you domain's admin
   If you do not already have a domain, you will need to purchase one from a provider of your choosing.
   
   
2. Add or edit a CNAME record by entering the value as: sg3.harvestmedia.net OR engage.harvestmedia.net
   
   
3. Save your changes
   
   
4. When complete, contact [e-mail] advising your chosen url (domain name)
   We will then run a test to check it has been set up correctly.      
   
   

Important: If you would like you url to work with or without 'www' please follow these steps:

1. For root/apex domains can you please point the A record to this new IP 54.82.242.55 
   
   OR

1. Create a cname for your domain that points to your domain without the 'www', for example,
   cname: www.mymusicplayer.com --> point to mymusicplayer.com
2. Then have domain without the 'www' point to sg3.harvestmedia.net / engage.harvestmedia.net, for example:
   cname: mymusicplayer.com --> point to sg3.harvestmedia.net / engage.harvestmedia.net

If you have any issues or unsure of what to do, contact support with your access details so that we can make the update for you.

Important: When using a CPANEL login ensure that if the URL to the CPANEL is the same as the domain they are running the player on, DO NOT update their root A record