Ingested Albums Not Showing

If you have successfully ingested an album through the ingestion tool, however, after a few hours your new album is not visible in your admin, it is likely our encoder can’t read the file well enough to be able to create other formats from it, or read the file’s properties such as sample rate. 

To rectify this issue, go to Music > Ingestion Manager and select Search > all unsuccessful uploads will be labelled Action Required.



In order to rectify these unsuccessful uploads, we recommend remastering the files in the rejected albums. Select all the .WAV files and artwork for the unsuccessful and upload the files 


NOTE: If you have uploaded an album twice that has a status of 'Action required' you can remove the album by selecting Reject Album

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